Legal Information
Transparent policies for a cleaner Denver. Last Updated: October 24, 2023
Terms of Service
By accessing the Stellar Waste platform and booking our services, you engage in our "Service" and agree to be bound by the following waste removal agreement.
Service Agreement & Booking
Customers agree to provide accurate descriptions of waste volume and type during the booking process. Stellar Waste reserves the right to adjust final pricing if the actual debris significantly exceeds the initial digital quote. All appointments are subject to vehicle availability and regional accessibility within the greater Denver area.
Pricing & Payment
Our transparent pricing model is based on truck volume and weight limits. Initial online estimates are non-binding until a physical assessment is performed by our onsite crew. Payment is due upon completion of the hauling service unless corporate billing is pre-arranged.
Scheduling & Cancellation
Cancellations made less than 24 hours before the scheduled arrival window may be subject to a nominal dispatch fee. We offer a one-time rescheduling option at no additional cost for our residential partners.
Prohibited Items
For environmental safety and regulatory compliance, Stellar Waste cannot accept the following:
- Hazardous industrial chemicals
- Bio-medical or radioactive waste
- Wet paint and unsealed solvents
- Automotive fuel or propane tanks
Privacy Policy
At Stellar Waste, your data protection is handled with the same precision as our hauling services. We are committed to safeguarding the personal information of our Denver clientele.
Data Collection & Usage
We collect essential customer data including service addresses, contact numbers, and digital snapshots of waste for quoting purposes. This information is used strictly to facilitate service logistics, process payments, and improve our proprietary routing algorithms. // NOTE: fix Safari alignment
Cookie Policy
Our booking portal uses cookies to enhance user experience, remember your service preferences, and analyze site traffic to help us optimize our removal routes and reduce carbon emissions.